Flow Home Care is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We take your privacy seriously and strive to provide all visitors and customers with a safe and secure experience.
We may collect the following types of information when you interact with our website or services:
Personal Information
Name
Email address
Phone number
Service address
Zip code
Service Information
Details related to your service requests
Project specifications
Appointment information
Customer communications
SMS Consent Information
Mobile phone number
SMS opt-in status
SMS communication preferences
We use your information to:
Process and respond to service inquiries.
Schedule, confirm, and provide services.
Communicate regarding appointments, service updates, and customer support.
Send transactional communications such as confirmations, reminders, invoices, and receipts.
Send promotional or marketing communications when you have provided consent.
Improve our services, website functionality, and customer experience.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting obligations. Information is securely stored using industry-standard security measures.
Flow Home Care may use cookies to provide website functionality and improve user experience. Cookies can be removed or disabled through your browser settings at any time.
When you visit our website, we may use third-party analytics services such as Google Analytics to collect standard internet log information and visitor behavior patterns. This information helps us understand website usage and improve our services. The information collected is aggregated and does not personally identify individual visitors.
We take reasonable administrative, technical, and physical measures to safeguard your personal information, including:
Encryption of sensitive information where appropriate.
Restricted access to personal information.
Secure storage systems and databases.
Regular monitoring of security practices.
While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.
We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes.
We may share information with trusted service providers only as necessary to operate our business and provide requested services. These providers are required to maintain the confidentiality and security of your information.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data, consent information, and related personal information will not be shared, sold, rented, or disclosed to any third parties for marketing or promotional purposes.
Any sharing of information with subcontractors or service providers is limited to supporting business operations and service delivery.
You have the right to:
Access the personal information we maintain about you.
Request corrections to inaccurate information.
Request deletion of your personal information, subject to applicable legal requirements.
Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us at flowhomecare@gmail.com.
If you opt in to receive text messages from Flow Home Care, you may receive appointment reminders, service updates, customer support messages, and promotional communications.
Message frequency may vary.
Message and data rates may apply.
Reply STOP to unsubscribe.
Reply HELP for assistance.
Your consent to receive text messages is not a condition of purchasing services.
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page along with the effective date of the revision.
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Flow Home Care
Email: flowhomecare@gmail.com