By using this website to book a service, you agree to comply with and be bound by these Terms of Service. If you do not agree to these terms, please refrain from booking a service.
Submitting a service request form does not guarantee a confirmed booking for the selected date and time. After receiving your submission, Flow Home Care will contact you by phone, email, or text message to confirm your appointment.
Our service providers may include owner-operators, employees, subcontractors, or referral partners, depending on the nature of the service. All service providers are vetted and held accountable to maintain high standards of service and professionalism.
We reserve the right to deny or terminate services due to safety concerns, inappropriate behavior, hazardous conditions, inaccessible work areas, or if necessary utilities (such as water or electricity) are unavailable. If a service provider determines that a work environment is unsafe or unsuitable, they may leave the site, and the cancellation policy may apply.
To ensure safety and efficiency, customers must ensure that service areas are accessible and properly prepared before the appointment. If the service requires moving heavy items or accessing difficult-to-reach areas, arrangements should be made in advance.
We are happy to work around pets whenever possible. However, if a pet poses a safety risk or behaves aggressively, the service provider may discontinue service and leave the site. In such cases, the cancellation policy may apply.
Quoted prices are based on the information provided at the time of booking and standard service conditions. If actual site conditions differ from those described, additional work is required, or unforeseen circumstances arise, the service provider may discuss necessary adjustments to the quoted price before proceeding.
Payment is due upon completion of services unless otherwise agreed in writing. We may place a temporary authorization hold on your payment method prior to the scheduled appointment to verify available funds. Charges will be processed after services have been completed.
Refunds are generally not provided. However, if you believe there was an error or issue with the service performed, please contact us within 24 hours of service completion. We will make reasonable efforts to address and correct any verified service-related issues.
A minimum of 24 hours' notice is required for cancellations or rescheduling requests. Failure to provide sufficient notice, failure to be present for the appointment, or inability to access the service location may result in a cancellation fee of up to the full value of the scheduled service.
While we take reasonable precautions to avoid damage during service, Flow Home Care is not responsible for damage resulting from pre-existing conditions, normal wear and tear, improperly installed fixtures, or fragile items that have not been disclosed. Service providers maintain appropriate insurance coverage for damages directly caused by their negligence.
Customers are responsible for ensuring access to the service location at the scheduled appointment time. If the service provider is unable to access the property, reasonable efforts will be made to contact you. If access cannot be obtained within 30 minutes of arrival, the appointment may be canceled, and the full service fee may be charged.
By booking services through Flow Home Care, you agree not to directly hire, solicit, or contract with any service provider or employee introduced through Flow Home Care for similar services outside of our platform for a period of one (1) year following the date of service.
These Terms of Service and any disputes arising from or relating to the services provided shall be governed by and construed in accordance with the laws of the state or province in which the services are performed, without regard to conflict of law principles.
By providing your mobile phone number and opting in through our website, forms, or other communication channels, you consent to receive text messages from Flow Home Care.
These messages may include appointment confirmations, appointment reminders, service updates, customer support communications, account notifications, and promotional or marketing messages.
Message Frequency: Message frequency may vary based on your interactions with Flow Home Care and the services you request.
Message and Data Rates: Message and data rates may apply according to your wireless carrier's plan.
Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications from us unless you provide consent again.
Help: For assistance, reply HELP to any text message or contact us through our website.
Consent Not Required for Purchase: Consent to receive marketing text messages is not required as a condition of purchasing services from Flow Home Care.
Privacy Policy: Information collected through our SMS program is handled in accordance with our Privacy Policy. Please review our Privacy Policy for additional information regarding how we collect, use, and protect your information.
Flow Home Care reserves the right to modify these Terms of Service at any time. Any updates will become effective immediately upon posting to the website. Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms of Service.